Support

Email support@unicomail.app. One person runs Unico; expect an answer within a few business days.

What to send

• Your app version and macOS version, what you did, and what you saw.
• Use Copy diagnostics in the app and paste the result. It shows you what it copies first, and contains versions, counts and error codes, never mail.
• Don't send email content or screenshots of your mail. Support never needs them.

Support messages are deleted 90 days after the ticket closes. Details: privacy policy, section 4.

To report a security vulnerability, write to security@unicomail.app instead (see the disclosure policy).

Manage and delete your data

Your mail lives in Gmail and in an encrypted database on your Mac. Unico's servers have no copy, so removing it happens on your Mac and in your Google account.

• Settings → Accounts → Remove from this Mac deletes Unico's database records, caches and keychain entries for that account on this Mac. Your mail stays in Gmail.
• Remove and revoke access everywhere also withdraws Unico's access in your Google account. This signs Unico out of that account on your other Macs too.
• Settings → Remove all data removes every account, the database and the keychain entries.
• You can also revoke Unico's access in your Google account at myaccount.google.com/permissions.

Before you uninstall

Run Settings → Remove all data first. Dragging Unico to the Trash leaves the encrypted database and the keychain entries behind.

Copies outside Unico

Unico's deletion doesn't reach copies kept by macOS or other apps:

• Attachments you opened: Unico empties its temporary folder when it quits and again when it starts, but the app you opened a file with may keep its own copy (caches, autosave), and macOS may keep Quick Look thumbnails and Recent Items. Delete those in that app, in Finder, or by clearing Recent Items in the Apple menu.
• Notifications: macOS may keep the sender and subject of past notifications. Clear them in Notification Center.
• Backups: Time Machine and other backups may hold the encrypted database. Delete old backups to remove it there.