Unico

Argilla Holding B.V. — Unico Terms of Service

Version 1 · Effective November 9, 2026

These Terms include the end-user license agreement (EULA) for the Unico app.

1. Parties and Definitions

1.1 These Terms of Service (“Terms”) govern the relationship between:

1.2 These Terms apply to all use of the Unico email app (the “App”), the website at https://unicomail.app, and the license and update services the App contacts (collectively, the “Services”).

1.3 Definitions used throughout these Terms:

Term Definition
Agreement These Terms, together with the order you place through Paddle for a Subscription.
Business User A User acting in a professional or business capacity, including a legal entity and any individual using the App for that entity.
Consumer A User who is a natural person acting for purposes outside their trade, business, craft or profession.
Documentation Technical documentation, user guides, and help resources made available by Unico describing the features, functionality, and use of the App.
Intellectual Property Rights All patents, copyrights, database rights, trade marks, trade names, design rights, trade secrets, know-how, and all other intellectual property rights, whether registered or unregistered, and all applications and rights to apply for any of the foregoing, anywhere in the world.
Paddle The Paddle company that sells you a Subscription as reseller and merchant of record, which depends on where you are: Paddle.com Inc. in the United States, Paddle.com (Canada) Ltd. in Canada, and Paddle.com Market Limited everywhere else, as set out in the Paddle Buyer Terms.
Paddle Buyer Terms Paddle’s terms for buyers, at https://www.paddle.com/legal/checkout-buyer-terms, as they apply to your purchase.
Pre-release Build An alpha, beta, early access or preview version or feature of the App, identified as such.
Subscription A paid, time-limited right to use the App, bought through Paddle.
Subscription Term The period during which you have a valid, active Subscription, including each renewal.
Third-Party Services Services that the App works with but that Unico does not provide, as described in Section 9.
Trial The free trial described in Section 4.1.
Your Mail The messages, attachments, drafts, labels, contacts, metadata and other data that the App downloads from your mail provider or that you create in the App.

1.4 For the purchase itself (payment, invoicing, taxes, renewal billing, refunds and withdrawal), the Paddle Buyer Terms apply and prevail. For everything about the App and its use, these Terms apply.

2. Formation and Applicability

2.1 These Terms are provided to the User before or at the time of entering into the Agreement, in accordance with Articles 6:233 and 6:234 of the Dutch Civil Code (Burgerlijk Wetboek, “BW”). By accepting these Terms when the App first starts, by buying a Subscription, or by otherwise using the Services, the User confirms having had a reasonable opportunity to review these Terms and agrees to be bound by them. These Terms can be read, saved and printed at https://unicomail.app/terms/.

2.2 For Business Users: the applicability of any terms and conditions used by the User is expressly rejected, unless explicitly agreed in writing.

2.3 These Terms apply to all current and future agreements between Unico and the User relating to the Services, unless the parties have expressly agreed otherwise in writing.

2.4 Subscriptions are sold by Paddle, which acts as reseller and merchant of record. Your purchase is a contract between you and Paddle under the Paddle Buyer Terms. The license to use the App is granted by Unico under these Terms, which are the “Supplier Agreement” that the Paddle Buyer Terms refer to.

2.5 You must be at least 16 years old to use the App. If you accept these Terms for a legal entity, you confirm that you are authorized to bind it.

3. Scope of the Services

3.1 Unico is an email app for macOS that connects to your Gmail account. The App runs on your computer: it downloads Your Mail directly from Google to your computer, stores it there in an encrypted database, and sends your actions and messages directly to Google. Unico’s servers do not receive Your Mail, your Google sign-in tokens or your mail metadata. Unico runs only a license service, an update service and the website.

3.2 The App may be used by Consumers and Business Users. Where a provision applies to only one of them, it says so.

3.3 The App is not designed or intended to comply with industry-specific regulations such as HIPAA, PCI-DSS, or equivalent sector-specific requirements, unless explicitly stated in writing. The User is responsible for determining whether its use of the App is consistent with applicable regulatory requirements.

3.4 The App is a client for your mail provider. Your mailbox is kept by your provider (today: Google Gmail); the copy on your computer is a partial, local cache, as described in the Privacy Policy. Unico does not provide a mail account, mail storage, mail delivery or backups.

3.5 “Documentation” means the user guides, help articles, technical materials, and other written or electronic materials made available by Unico regarding the App. Unico may update the Documentation from time to time. The Documentation may contain clerical, typographical, technical, or other inadvertent errors or omissions. Unico does not warrant that the Documentation is complete, accurate, current, or error-free, and in the event of any conflict between the Documentation and this Agreement, this Agreement shall prevail.

3.6 Unico is not affiliated with, endorsed by or sponsored by Google. Gmail and Google Workspace are trademarks of Google LLC.

4. Trial and License

4.1 Trial. You can try the App free of charge for fourteen (14) days from its first start. The Trial runs on your computer and needs no account and no payment details, and it never turns into a paid Subscription by itself. When the Trial ends without a Subscription, the App continues as described in Section 4.6.

4.2 License. Subject to your compliance with these Terms, Unico grants you a non-exclusive, non-transferable, revocable license to install and use the App on any number of computers that you own or control, during the Trial and during the Subscription Term. A Subscription is for one person; a Business User needs a Subscription for each person who uses the App. This license does not include the right to sublicense, resell, or make the App available to third parties. Unico may revoke the license only as set out in Section 14.

4.3 License file. When you buy a Subscription, you receive a signed license file that the App keeps on your computer. Once every seven (7) days, the App asks Unico’s license service whether your Subscription is still active. If the license service cannot be reached, the App keeps working for a grace period of fourteen (14) days.

4.4 Your devices and accounts. You are responsible for keeping your computer, your Google account and your license file secure. Please tell us promptly at support@unicomail.app if you believe your license is being misused.

4.5 Organization settings. An administrator of a Google Workspace organization can restrict or block the App for that organization’s accounts. That is not a defect of the App.

4.6 When the Trial or a Subscription ends. When the Trial ends without a Subscription, or your Subscription Term ends, the App lets you remove accounts and delete your data, and nothing else, until you subscribe (“Removal Use”). Your mail stays with your mail provider. Security updates remain available for Removal Use as described in Section 12.2.

5. Subscription, Fees, and Payment

5.1 Plans and prices. The available plans and prices are shown on the Unico website and at checkout. Prices for Consumers include VAT.

5.2 Paddle. Paddle charges you, issues invoices, and collects taxes. Payment, renewal billing, cancellation, refunds, and withdrawal are governed by the Paddle Buyer Terms.

5.3 Renewal and cancellation. Subscriptions renew automatically at the end of each billing period shown at checkout, unless cancelled. You can cancel at any time in Paddle’s buyer portal, linked from your subscription emails, or by sending a cancellation request at paddle.net. Cancellation takes effect at the end of the current billing period, and the App keeps working until then.

5.4 Fee changes. Unico may adjust subscription fees by providing at least thirty (30) days’ notice before the start of the next renewal period. Fee changes take effect at the beginning of the next renewal period following the notice period. If you do not agree with a fee change, you can cancel before it takes effect.

5.5 Right of withdrawal. If you are a Consumer in the European Union, the European Economic Area, or the United Kingdom, you have the right to withdraw from your purchase within fourteen (14) days without giving a reason, as set out in the Paddle Buyer Terms. Unico does not ask you to give up this right at checkout. To withdraw, use the withdrawal option in Paddle’s customer portal, linked from your purchase emails and at paddle.net, or write to us and we pass it on.

5.6 Refunds. Apart from your statutory rights, Paddle handles refund requests under its refund policy. In addition, Unico refunds any payment, including a renewal, if you ask within fourteen (14) days of the charge: write to support@unicomail.app and we arrange the refund through Paddle. See Refunds and withdrawal.

5.7 Business Users. For Business Users, Paddle applies VAT according to your location and VAT number, which may include the reverse-charge mechanism.

6. Intellectual Property

6.1 Unico IP. Unico (or its licensors) retains all Intellectual Property Rights in and to the App, the Services, the Documentation, and any underlying software, algorithms, interfaces, and content provided as part of the Services. Nothing in these Terms transfers ownership of any Unico IP to the User.

6.2 Your Mail. You retain all rights in Your Mail. Unico acquires no rights in Your Mail and receives no copy of it. As between you and Unico, you own what you put into the App and what the App produces for you, including AI output (Section 10).

6.3 Open-source components. The App includes open-source software. Its licenses are listed in the App, under Settings → Open-source licenses, and for those components they prevail over these Terms.

6.4 Feedback. If the User provides Unico with suggestions, ideas, or feedback regarding the Services (“Feedback”), Unico may use such Feedback without restriction or obligation to the User. The User grants Unico a non-exclusive, worldwide, royalty-free, perpetual license to use, modify, and incorporate such Feedback into the Services. For the avoidance of doubt, this license does not extend to Your Mail.

6.5 Restrictions. The User shall not (and shall not permit any third party to):

7. Acceptable Use

7.1 The User shall use the Services in compliance with all applicable laws and regulations, these Terms, and the Documentation.

7.2 The User shall not use the Services to:

7.3 You are responsible for the messages you send with the App and confirm that you have the necessary rights and permissions for them. Your use of Gmail through the App remains subject to Google’s terms and policies.

8. Data Protection and Privacy

8.1 Unico processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Dutch GDPR Implementation Act (Uitvoeringswet AVG, “UAVG”).

8.2 Your Mail is processed on your own computer by software you control. Unico does not receive it and does not process it on your behalf, so Unico is not your processor for Your Mail, and no data processing agreement is needed for it.

8.3 Unico’s collection and use of personal data for its own purposes (licensing, updates, support, and the website) is governed by the Privacy Policy. The service providers involved are listed on the Subprocessors page.

8.4 Unico's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. The use of information received from Google Workspace scopes will adhere to the Google Workspace API User Data and Developer Policy, including the Limited Use requirements. Unico does not use Google user data, or data derived from it, to develop, improve or train generalized or non-personalized AI or machine-learning models, and does not transfer it to anyone for that purpose.

8.5 The license and update services store data in the European Economic Area (“EEA”). Where data transfers outside the EEA are necessary (for example, through the worldwide network that delivers downloads), Unico shall ensure that appropriate safeguards are in place in accordance with Chapter V GDPR, including Standard Contractual Clauses where applicable.

9. Third-Party Services

9.1 The App works with third-party platforms and services, including Google (Gmail and Google sign-in), Paddle, and, if you turn them on, AI providers you choose (“Third-Party Services”). The User’s use of Third-Party Services is subject to the applicable third party’s terms and conditions.

9.2 Unico does not guarantee the availability, accuracy, or reliability of any Third-Party Services and is not responsible for any loss or damage arising from the User’s use of Third-Party Services, subject to Section 13.

9.3 The User acknowledges that data obtained from Third-Party Services may contain inaccuracies or errors, and that the User uses such data at its own risk.

9.4 A Third-Party Service may change, limit, or end the access the App relies on (for example, Google’s Gmail API). Unico may then have to change or stop the affected features, with prior notice to the User where practicable. This does not affect a Consumer’s statutory rights.

10. AI Features

10.1 This Section applies to the App's optional AI features (“AI Features”): rules and auto-labels that classify messages, summaries, writing help and Ask AI. The App does not offer them yet; they are planned for an update before Google verifies the App. AI Features are optional and off by default. You add your own API key for a provider you choose and agree once for each feature and each provider. The App then sends the data a feature needs directly from your computer to that provider; no Unico server is in between. The Privacy Policy lists each provider and exactly what each feature sends; it is brought up to date, and where Google requires it you are asked to agree, before an AI Feature becomes available.

10.2 Your agreement with the AI provider governs what the provider does with the data, including retention and training, and the fees it charges. Those fees are yours. You must not use AI Features in a way that violates the policies of the AI provider.

10.3 AI Features are provided as tools to assist you, not as a substitute for your own judgment. AI Feature outputs are generated by algorithms and may contain inaccuracies. You are responsible for reviewing and validating AI outputs before relying on them, and for anything you send. Do not rely on AI output as your only source of factual information.

10.4 AI summaries will be labeled as such in the App. Writing help will rewrite or proofread text you wrote; composing a whole message from a prompt will not be offered until the EU's guidelines on marking AI-generated text are final.

10.5 Rules act on Your Mail only as you set them up. A rule starts in a trial mode, then asks you to confirm each action, and acts on its own only after you have confirmed a number of its actions. A rule that forwards mail sends only to an address you typed and confirmed. Ask AI only proposes changes, which happen when you confirm them. You are responsible for the rules you create and the actions you confirm, including what a forwarding rule sends and to whom.

11. Pre-release Builds

11.1 Unico may make certain versions or features of the App available as alpha, beta, early access, or preview (“Pre-release Builds”). Pre-release Builds are identified as such in the App or the Documentation.

11.2 Pre-release Builds may not be as secure or reliable as released versions. They are provided “as is” and “as available”, without any warranty. Unico may modify, suspend, or discontinue Pre-release Builds at any time without prior notice and, to the extent permitted by law, without liability.

11.3 Pre-release Builds are for testing only. They show a notice in the App that they are for testing and do not yet meet the requirements of the EU Cyber Resilience Act, and each invitation says when the Pre-release Build stops working. An invitation may come with additional terms.

11.4 Liability for Pre-release Builds. Pre-release Builds are provided free of charge for testing. To the extent permitted by law, Unico is not liable for any damage arising from the use of a Pre-release Build. This does not limit Unico's liability for intent or deliberate recklessness, the mandatory rights of Consumers, or liability under product liability law.

11.5 Unless otherwise agreed, Pre-release Builds are provided at no charge. If a Pre-release Build becomes generally available, continued use may require a Subscription.

12. Updates and Support Period

12.1 Updates. The App checks for updates automatically; you can turn this off in Settings. Updates are signed and published with release notes. An update may add, change, or remove features. An update never adds a new place Your Mail is sent without the Privacy Policy being updated first and, where Google requires it, your agreement.

12.2 Feature and security updates. Feature updates are included during the Trial and the Subscription Term. Security updates are also provided after the Trial or your Subscription ends, for Removal Use (Section 4.6).

12.3 Support period. Unico provides security updates in the latest version of the App, for as long as Unico offers the App. Earlier versions don't receive them: install updates to keep receiving security fixes.

12.4 Consumers. If you are a Consumer, you have statutory rights to digital content that conforms to the contract, including the updates needed to keep it in conformity (Title 1AA of Book 7 BW, Articles 7:50aa to 7:50ap, which implement Directive (EU) 2019/770). For a question or claim about those rights, contact us or Paddle; your statutory rights are unaffected.

13. Liability

13.1 Exclusions. Nothing in these Terms shall limit or exclude the liability of either party for:

  1. death or personal injury caused by its negligence;
  2. fraud or fraudulent misrepresentation;
  3. intentional misconduct (opzet) or wilful recklessness (bewuste roekeloosheid); or
  4. any other liability that cannot be limited or excluded under mandatory Dutch law, including liability under product liability law.

13.2 What the App does and does not do with your mail. Your mailbox remains with your mail provider, which delivers your messages. The App keeps a partial copy on your computer and does not back it up. Undo send holds a message for ten (10) seconds before handing it to your provider; after that, it cannot be recalled. Snoozed mail and reminders return only while the App is running on one of your computers.

13.3 Consumers. If you are a Consumer, Unico is liable to you in accordance with the law. Nothing in these Terms limits your statutory rights, including your rights regarding conformity of digital content and under product liability law. Sections 13.4 to 13.7 do not apply to Consumers.

13.4 Limitation of indirect damages (Business Users). To the maximum extent permitted by law, neither party shall be liable to the other for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, data, or business opportunity, arising out of or in connection with the Agreement, regardless of the legal theory (contract, tort, or otherwise) and regardless of whether the party has been advised of the possibility of such damages.

13.5 Cap on direct damages (Business Users). Subject to Section 13.1, the total aggregate liability of either party arising out of or in connection with the Agreement shall not exceed the total fees paid or payable by the User for the Subscription in the twelve (12) months immediately preceding the event giving rise to the claim, or one hundred euros (EUR 100) if that amount is lower or no fees were paid.

13.6 Mutual application (Business Users). The limitations and exclusions in Sections 13.4 and 13.5 apply equally to both parties and are considered reasonable by both parties given the nature of the Services and the fees charged.

13.7 Multiple claims (Business Users). Where there are multiple claims, the cap in Section 13.5 applies to the total aggregate of all claims arising in a twelve-month period, not per individual claim.

14. Term, Termination, and Suspension

14.1 Term. The Agreement enters into force when you first use the App and remains in effect during the Trial, the Subscription Term and any Removal Use after them (Section 4.6).

14.2 Cancellation by the User. You may cancel your Subscription at any time as described in Section 5.3, and stop using the App at any time.

14.3 Termination for cause. Either party may terminate the Agreement with immediate effect by written notice if the other party commits a material breach of the Agreement and fails to cure such breach within thirty (30) days of receiving written notice specifying the breach. For Business Users, either party may also do so if the other party becomes insolvent, enters into liquidation, is declared bankrupt, or is subject to an equivalent procedure under applicable law.

14.4 Suspension by Unico. Unico may suspend or end your license without the cure period in Section 14.3 if you seriously breach Section 6.5 or 7, for example by sending spam or attacking the Services, after notice where reasonably possible. If Unico ends a paid Subscription for any other reason, you are refunded the fees paid for the remaining period.

14.5 Effects of termination. Upon termination or expiry of the Agreement:

  1. your license to use the App ends, except for Removal Use under Section 4.6 (including security updates, Section 12.2), unless Unico ended your license under Section 14.4;
  2. Your Mail stays with your mail provider and on your computer. You can delete the local copy at any time with Settings → Remove all data, as described in the Privacy Policy. Unico holds no copy of Your Mail, so there is nothing to export from Unico; you can export your mailbox from your provider (for Gmail, with Google Takeout); and
  3. any provisions of these Terms that by their nature should survive termination (including Sections 6, 13, and 16) shall survive.

14.6 No liability for lawful termination. Neither party shall be liable to the other for any damages resulting from termination of the Agreement in accordance with this Section.

15. Modifications to the Terms

15.1 Unico may modify these Terms from time to time. Material modifications will be communicated in the App and by email to the address on your license at least thirty (30) days before the changes take effect.

15.2 If the User does not agree with the material modified Terms, the User may terminate the Agreement before the effective date of the changes, without penalty.

15.3 The App asks you to accept material modifications. For Business Users, continued use of the Services after the effective date of the modified Terms constitutes acceptance of the changes.

15.4 Non-material changes (e.g., typographical corrections, clarifications that do not alter rights or obligations) may be made without prior notice.

15.5 Every version of these Terms is kept with its version number and effective date, and earlier versions remain available on this page.

16. Governing Law and Dispute Resolution

16.1 Governing law. The Agreement and any disputes arising out of or in connection with the Agreement (including non-contractual disputes) shall be governed by and construed in accordance with the laws of the Netherlands, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and any conflict-of-laws rules that would lead to the application of the law of another jurisdiction.

16.2 Informal resolution. Before initiating formal proceedings, please contact us at support@unicomail.app so that we can try to resolve the dispute. Business Users shall attempt to resolve any dispute in good faith through informal negotiation for a period of at least thirty (30) days.

16.3 Jurisdiction. If the dispute is not resolved informally, the competent courts of Amsterdam, the Netherlands shall have exclusive jurisdiction, subject to mandatory provisions of law that may prescribe another competent court.

16.4 Interim relief. Nothing in this Section prevents either party from seeking interim or injunctive relief (kort geding) before the competent court.

16.5 Consumers. If you are a Consumer, the choice of Dutch law does not deprive you of the protection of the mandatory provisions of the law of the country where you have your habitual residence (Article 6(2) of Regulation (EC) No 593/2008, “Rome I”). You may bring proceedings in the courts of the place where you are domiciled, and Unico may bring proceedings against you only there (Article 18 of Regulation (EU) No 1215/2012, “Brussels I bis”). Section 16.3 does not apply to Consumers.

17. Force Majeure

17.1 Neither party shall be liable for any failure or delay in performing its obligations under this Agreement to the extent such failure or delay is caused by or results from a Force Majeure Event. For the purposes of this Agreement, a “Force Majeure Event” means any circumstance, event, or cause beyond the reasonable control of the affected party, including:

(a) acts of God, natural disasters, flood, fire, storm, earthquake, epidemic, pandemic, or public health emergency;

(b) war, armed conflict, terrorism, sabotage, civil unrest, embargo, or sanctions;

(c) acts, measures, or restrictions of any governmental or regulatory authority, including changes in law;

(d) failure of utilities, telecommunications, or internet infrastructure;

(e) outages, suspension, or unavailability of third-party services that the Services depend on, including Google, Paddle, and Amazon Web Services; and

(f) cyber incidents or malicious acts by third parties, such as distributed denial-of-service (DDoS) attacks, that the affected party could not reasonably have prevented.

17.2 The affected party shall notify the other party as soon as reasonably practicable after becoming aware of the Force Majeure Event and shall use commercially reasonable efforts to mitigate its effects and resume performance as soon as reasonably practicable.

17.3 During the continuance of a Force Majeure Event, the obligations of the affected party shall be suspended to the extent impacted by the Force Majeure Event. If the Force Majeure Event continues for more than sixty (60) days, either party may terminate the Agreement by written notice, provided that such termination shall not affect any rights accrued prior to termination, and Unico shall have no liability arising from such termination other than refunding any prepaid fees relating to a Subscription Term not provided after the effective date of termination.

18. General Provisions

18.1 Entire agreement. The Agreement constitutes the entire agreement between the parties relating to its subject matter and supersedes all prior agreements, representations, and understandings.

18.2 Assignment. The User may not assign or transfer its rights or obligations under the Agreement without the prior written consent of Unico. Unico may assign the Agreement to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided that the assignee assumes all obligations under the Agreement. Unico will tell you about such an assignment, and a Consumer may then end the Agreement.

18.3 Severability. If any provision of the Agreement is found to be invalid or unenforceable by a competent court, the remaining provisions shall remain in full force and effect. The parties shall negotiate in good faith to replace the invalid provision with a valid provision that achieves the original commercial intent as closely as possible.

18.4 Waiver. No failure or delay by either party in exercising any right under the Agreement shall constitute a waiver of that right.

18.5 Notices. Notices to Unico shall be sent to support@unicomail.app or to the registered address. Notices to the User shall be sent to the email address on the User’s license, or shown in the App.

18.6 No partnership. Nothing in the Agreement creates a partnership, joint venture, agency, or employment relationship between the parties.

18.7 Third-party rights. The Agreement does not confer any rights on any third party. Article 6:253 BW (derdenbeding) does not apply unless expressly stated.

18.8 Language. These Terms are drafted in English. In the event of a conflict between the English version and any translation, the English version prevails.

19. Contact

Argilla Holding B.V.
Wilhelminapark 42
3581 NK Utrecht
The Netherlands

Email: support@unicomail.app
Chamber of Commerce (KvK): 30263469

Unico recommends that you keep a copy of these Terms for your records.